Answers to your Questions

Before You Order

What Are My Wedding Words made of?

Your Wedding Words are assembled to order in the UK and use the highest quality frames and mounts, which are hand cut in the UK. All production is UK based.

Can I change my order after I’ve placed it?

All orders are individually assembled, please ensure that you check the words that you submit and your choices very carefully; unfortunately your bespoke selection cannot be changed once an order is placed.

Delivery & Returns

How long does delivery take?

We aim to deliver all finished orders within just 7 days, however at busy times of the year, mainly in the summer, we would ask you to allow up to 14 days for delivery.

Do you deliver outside of the UK?

Certainly, but please contact us to confirm any worldwide shipping costs in advance.

Personalisation

Do I have a choice on the personalisation?

Absolutely, you can add up to three lines of text; traditionally this is names, date and venue, but allow up to 20 characters for each of the personalisation lines, feel free to make this your very special gift.

Payments

Can I order by phone?

Unfortunately we are unable to take telephone orders, due the sheer number of variations available that make this gift so unique.

Are payments secure?

All payments are made via Stripe, and entirely secure payment process. Your payment is protected and processed with the highest levels of security.

Any unanswered questions?

Contact Us